4 Best Practices for IQ Remote Connectivity
Here is the “4 step process” of best practices we recommend for connecting the IQ Remotes. If the first step doesn’t work, move on to the second step and so on.
STEP 1: Update to software version 2.5.2 or higher. 2.5.2 enables the following improvements:
IQ Remote Improvements:
Compatibility list of IQ Remotes
The IQ Remote is the new remote panels designed to be compatible with the IQ Panel 2 and IQ Panel 2 Plus + running version 2.0.4 and higher.
Model Numbers of IQ Remotes:
QW9102-840 - 5V adapter
QW9103-840 - 5.5V adapter
QW9104-840 - 7.0V adapter
How many secondary keypads does the IQ Panel 2+ support?
Answer : The IQ Panel 2+ supports up to 3 IQ remotes (QW9104-840) and 5 PowerG wireless keypads (WS9LCDWF9) with software version 2.6.0 HS2LCDWFx, HS2LCDWFxENG models are now supported as well.
Now with the 2.6.0 software version we Added support for DSC hardwire keypads (HS2LCD, HS2ICN) via the...
How to improve network connection stability
Here is a list of things to try to improve the connection stability between your IQ Remotes and the IQ Panel 2 / 2+
Restart the router by powering it off for 2+ minutes
Set Static IP on the IQ Remote and IQ Panel 2
Disable 5GHz band network on the router or use 5GHz (only compatible with QW9104)...
IQ Remote Best Practices
IQ REMOTE BEST PRACTICES:
Step 1 – Update the Software to 2.5.3 2.5.3 has the following IQ Remote improvements: Sound/Voices Fixed an issue where IQ Remote could stop chiming. Added Severe Weather Alert annunciation to IQ Remote when enabled on the primary Panel. Network Connectivity Fixed an is...
IQ Remote disconnecting often from the IQ Panel 2/2+
IQ Remote disconnecting often from IQ Panel?
Panel version must be on software version **2.5.2**. This minimizes the chances of losing connection from an IQ remote. It also increases the chances of it to reconnect to the panel by itself.
1. Wi-Fi range is **crucial**. If the keypad is too far ...
IQ Remote Mac Reservation
Step 1: Use DHCP reservations from the customer network.
Head to your router's configuration tool by typing in your router's IP address in your browser's navigation bar. Usually this is something like 192.168.0.1. You can check it by running ipconfig in a Command Prompt, or heading to System Pre...
IQ Remote screen will not turn on
Make sure the barrel jack is pushed in firmly
Make sure the battery is charged to at least 10%. The system will not turn on under 10% battery
Hold down the power button on the right side for 5 seconds
Stream live video from Alarm.com cameras to the IQ Remote
Alarm.com customers with an IQ Panel 2 / 2+ and IQ Remote can view
live streams from their compatible Alarm.com video cameras using both
the Qolsys IQ Panel 2 / 2+ and IQ Remote screens.
To stream live video from the IQ remote, customers must:
Have live video streaming o...