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General Troubleshooting

  • Adding or naming a device getting message "Device Already Registered"

    This happens when you try to add a device with the exact same DL ID, or you are trying to use the same name as a device already saved in the list. Every device must contain a unique name. When you are adding a new device, security sensor or home control device, you must change the name to a "Cust...

  • How to hard reset the IQ Panel

    Make sure the LED's on the HOME and EMERGENCY buttons are lit GREEN or RED. If NOT, then your IQ Panel may have lost power. Check the power to the outlet and transformer and wire connections. Your IQ Panel is not responding to screen touches or remote commands. If the LED's are lit but the syst...

  • Screen reverting back to Qolsys Home screen - Voltage drop

    The interface may revert back to the main screen when trying to navigate to other pages like Settings.This is the behavior when the voltage drop has exceeded below the threshold. The minimum voltage reading metered directly at the DC inputs must be >11.5Volts. Some steps to fix: Shorten the...

  • Hardwired 16 Translator ? / malfunction / supervisory failures

    If you're having supervisory issues with the Hardwired 16 Translator zone (Hardwire Takeover) zone on the panel / alarm.com, you can fix by: - Put the translator in EOL learn mode - Using a piece of wire in between the terminals to short it out which sends the signal to wake up the supervision - ...

  • Hardwire translator zones are tampered or not learning in

    Make sure resisters are installed 1-10k ohms for older translators, or 4.7k ohms required for the QS7133-840 Unplug transformer and battery (if applicable) Press and hold memory reset button while simultaneously plugging power adapter in, hold for 5 seconds, left and right LEDs will blink Press a...

  • Home Control Z-wave Device is Unreachable or Malfunction

    Perform a Network Rediscovery Check to make sure device is getting power or batteries. Try moving the device closer to the IQ Panel Make sure any repeating neighbor devices are still powered Clear and Pair the device again

  • How to connect a Siren Relay module with the IQ Panel 2/2+ or 16-F Hardwire translator.

    When connecting a hardwire siren to the IQ Panel 2/2+ or the 16-F Hardwire translator a relay module will be needed with a 12VDC power supply if the siren is drawing more then 300mA - IQ Panel 2/2+ or 500mA on the 16-F Hardwire Translator, Picture attached is a wiring diagram using a basic relay ...

  • Loss of cellular connectivity (IQPanel2)

    If you are experiencing a "Panel Not Responding" or a loss of cellular connection with an IQ Panel 2, try the following steps. Make sure system still has power. Check for any recent power outages or low battery alerts. Make sure the Alarm.com account is created with the correct IMEI/MEID # Make ...

  • Network connection error when upgrading using network

    First, check to make sure your internet connection is working. Make sure panel is in the current Year, Date and Time. If the year is defaulted in 1970, security certificate exchange will fail resulting in a network failure.

  • Qolsys IQ Panel 2 / 2+ is disarming by itself

    If the Qolsys IQ Panel 2 is disarming by itself, verify the following. Verify if Bluetooth disarming is enabled The Qolsys IQ Panel 2 has the ability to enable a Bluetooth device to disarm the system from an armed away state when it comes within range of the panel. When the system is disarmed...

  • Qolsys IQ Panel 2 hard reset options

    The Qolsys IQ Panel 2 has additional hard reset options in the Remote Toolkit on the Partner Portal. For information on how to send a hard reset, see Send a Hard Reset command to a module. Reboot Panel This option will result in fully rebooting the panel. It is a safe reboot. It is suggested to...

  • Security or Life-Safety Sensor has a Malfunction, Failure or Offline Alert

    If a sensor is Offline or Failure alert also showing a ? on the IQ Panel status, this means the sensor supervisory timeout has exceeded the 4, 12 or 24 hour limit. Troubleshooting Steps: 1. Run a sensor test and make sure the signal is at least Fair (2 packets) 2. Trip the device 3. Replace bat...

  • Trouble adding Photo Frame Images "Media Not Found"

    Error "Media Not Found" This could be due to various reasons: Make sure the images are JPEG or PNG Make sure the images are saved in a folder on the SD card called "Photos" or "DCIM" Make sure the SD Card is formatted to FAT32 (default) Make sure the SD Card is no larger than 32GB Make sure the...

  • Water sensor setting off alarm every hour

    Water sensors are common. They are a special group type with the IQ Panel because there are two sub-types; Multi-function, and Flood-2. For IQ Flood sensors, you must use the first sub-type, Multi function. For ALL other 3rd party made Water sensors, you need to program it as the second sub-type,...

  • Why won't the software update even though I have WiFi connected?

    If your Time/Date/Year is defaulted to 1970, you will not be able to update the software due to security certificate exchange. Make sure your time and date and year are current, at least within the same day in order to update. Time is updated from Alarm.com and can be pushed from AirFX. Make sur...