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Enable Doorbell Camera notifications to Qolsys IQ Panel 2

To enable Doorbell Camera notifications to the Qolsys IQ Panel 2:

Service package One of the following: 
* Pro or Commercial Video with Doorbell Cameras * Basic Doorbell
IQ Panel 2 Firmware version 2.2.1+, and connected to their router's Wi-Fi network. 
Note: The Doorbell Camera and the Qolsys IQ Panel 2 must be connected to the same router's Wi-Fi network (SSID) and band (i.e., 2.4 GHz). 
Doorbell Camera One of the following: 
* Alarm.com Wi-Fi Doorbell Camera (ADC-VDB101 or 102) on the latest firmware* Alarm.com Slim Line Doorbell Camera (ADC-VDB105 or 106) on the latest firmwareNote: When attached to an account, the ADC-VDB101 and 102 appear on the Partner Portal as either SKYBELLHD or SKYBELL-HD.
Wi-Fi * Wi-Fi signal strength of 90-100%. For more information about signal strength requirements and how to view the current signal strength, see What are the network requirements of the Alarm.com Doorbell Cameras?.* Wi-Fi router must support multicast broadcasts which are used to send notifications * Most routers support multicast broadcasts. If a router does not support multicast broadcasts, the router would need to be replaced in order to be compatible with Doorbell Camera notifications to the Qolsys IQ Panel 2. 
Account settings Two Factor Authentication must be disabled. For more information, see Enable or disable Two Factor Authentication for a customer login.

To enable the Doorbell Camera notification:

  1. Log in to the Customer Website.
  2. Click Video.
  3. Click Settings.
  4. Using the Video Device dropdown menu, select the Alarm.com Doorbell Camera's name.
  5. Click Video Device Info.
  6. Click to select Send motion notifications to panel and/or Send button pushed notifications to panel as desired. 
  7. Click Save.

Note: If the user also wants to view live video from the panel screen's doorbell notification, configure Stream Video to Security Panel Screenusing the Customer Website. For more information about setting up Stream Video to Security Panel Screen, see 

Stream live video from Alarm.com cameras on the Qolsys IQ Panel 2

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Notifications

Depending on the type of notifications a user has enabled, the user sees either motion detection event notifications or button push event notifications on their panel screen.

Note: For the Answer option to appear, the user must have Stream Video to Security Panel Screen set up for the Doorbell Camera. If this setting is not configured, the user only has the option to Dismiss the doorbell notification. For more information about setting up Stream Video to Security Panel Screen, see 

Stream live video from Alarm.com cameras on the Qolsys IQ Panel 2

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IQp2 Doorbell ringing notificatoin.PNGIQp2 Doorbell motion detected.PNG

Troubleshooting

If notifications are not displaying on the panel, verify:

  1. All requirements for the feature. For more information about the requirements, see Requirements.
  2. Notification settings are properly saved on the Customer Website. For more information about setting up Doorbell Camera notifications, see To enable the Doorbell Camera notification.
  3. Both the Qolsys IQ Panel 2 and the Doorbell Camera are connected to the same router's Wi-Fi network (SSID) and band (2.4 GHz).
  4. The panel passes a Dual-Path test. For more information about performing a Dual-Path test, see Ping the system to verify Dual-Path communication and System Check User Guide.
  5. The following troubleshooting steps are complete:
    1. Disable and re-enable stream to the panel.
    2. Upgrade the panel to its latest firmware version.
    3. Power down the panel and disconnect AC power.
    4. Disconnect power from the router, and wait 2 minutes.
    5. Reconnect power to the router then the panel.
Router settings

The following steps require adjusting router settings. For more information about and help with changing router settings, refer to the router manual, router manufacturer, or customer's Internet Service Provider.

  1. Multicast broadcasts are enabled on the WiFi router.
    1. Log in into the router and verify that Multicast Packet Forwarding is enabled.
    2. If Multicast Packet Filtering is disabled, enable it.
      • If the router does not have a Multicast Packet forwarding/filtering option, then multicast broadcasts may not be an option on the router. Check with the Internet Service Provider or in the router's user manual to verify if the option is available. If a router does not support multicast broadcasts, the router would need to be replaced in order to be compatible with Doorbell Camera notifications to the Qolsys IQ Panel 2. 
  2. Verify that Wi-Fi Client Isolation is disabled. For some routers/access points, it is enabled by default.
    • Wi-Fi Client Isolation may also be called Client Isolation or some variation of this.

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