Alarm.com - FAQs and more

Some video devices require calibration in order to enable Video Analytics. You can calibrate video devices for Video Analytics using the Alarm.com app or Alarm.com customer website. The calibration process involves taking five still images of a person in different locations visible to the camera....

Configure a Video Analytics rule

Overview Video Analytics continuously scans your property and notifies you when a person, vehicle, or animal is identified. Advanced detection rules enhance perimeter security by alerting you when someone's coming or going, or even loitering on your property. With Video Analytics, you'll get en...

Configure a Video Analytics rule for an Alarm.com doorbell camera

Video Analytics for Alarm.com doorbell cameras is optimized for identifying people at the door and sending a timely notification to you. Requirements A service package that supports Video Analytics At least one Alarm.com Video Doorbell (ADC-VDB770) enrolled on the account Differences from gener...

Configure Privacy Zones for video devices

Draw Privacy Zones to obscure parts of a video device's view (i.e., public sidewalks or a driveway) from all future live and recorded footage. Up to three Privacy zones per camera can be configured using the Alarm.com customer website. Compatible cameras ADC-V523/523X ADC-V723/723X ADC-V724/724...

Does Alarm.com work with MicroCells or Network Extenders?

No, MicroCells and Network Extenders are not supported by Alarm.com. However, a cell signal booster may be used.

How does Geo-Services work?

_The Geo-Services feature provides the Alarm.com app user with a variety of alerts based on the user's physical proximity to the alarm system. Physical proximity is established by setting up a virtual “fence” around the alarm system's location, and alerts are triggered by passing over the boundar...

How do Video Analytics notifications work?

Video Analytics notifications configured as Text Only or Attach a Thumbnail are sent upon detection of a person, vehicle, or animal rather than after the clip is uploaded. Push The notification is sent upon detection of a person, vehicle, or animal. The clip is uploaded after the notification i...

IQ Panel Central Station Reporting Codes

Here's a link to Alarm.com dealer knowledge base containing the CID's for the Qolsys IQ Panel, IQ Panel 2 and IQ Panel 2+ https://answers.alarm.com/@api/deki/pages/4600/pdf/Qolsys+IQ+Monitoring+Station+Dialer+Codes.pdf?stylesheet=default Note: Login to Alarm.com dealer site is required.

Link to Alarm.com searchable knowledge base

For 24/7 answers for Alarm.com support related questions, visit https://answers.alarm.com/Support_Resources

Package Alerts for the Alarm.com Video Doorbell (ADC-VDB770)

Be the first to know when a package is delivered to your home or business with Package Alerts for the Alarm.com Video Doorbell (ADC-VDB770). Using Video Analytics, the ADC-VDB770 can identify when a visitor leaves a parcel on your doorstep—notifying you immediately. Package Alerts can be configu...

Perimeter Guard™ for video devices

Stop intruders in their tracks with Perimeter Guard™ proactive defense. Perimeter Guard™ uses Alarm.com's advanced Video Analytics to sound an alert and flash the camera's status LED when unwanted visitors are detected. Requirements Video service package that supports Video Analytics One of the...

Video devices compatible with Video Analytics

The following video devices are compatible with Video Analytics: 1080p Indoor Wi-Fi Camera (ADC-V515) 1080p Indoor Wi-Fi Camera (ADC-V523/523X) Indoor Fixed w/IR (ADC-V522IR) Outdoor Wireless (ADC-V722W) 1080p Outdoor Wi-Fi Camera (ADC-V723/723X) 1080p Outdoor Wi-Fi Camera with Two-Way Audio (AD...

What signal boosters are compatible with Alarm.com?

Compatible signal boosters The following ClearRF signal boosters are compatible with Alarm.com. Signal Booster Model: 1) ClearRF WRE5500-S Compatible Network: 2G, 3G, and 4G LTE SKU: SBC-KIT-MMCXLTE(for LTE) SBC-KIT-MMCX(for 3G) 2) ClearRF WRE-2710-S Compatible Network: 2G and 3G SKU: n/a...