Step 1: Use DHCP reservations from the customer network.
- Head to your router's configuration tool by typing in your router's IP address in your browser's navigation bar. Usually this is something like
192.168.0.1. You can check it by running
ipconfigin a Command Prompt, or heading to System Preferences > Network on a Mac.
- Log in
- Find the DHCP reservation setting. This could also be called "DHCP Static Lease" or something similar. On my router, it was under the "Gateway" category.
- Head to the remote for which you want to reserve an IP address and find its MAC address. On the panel or remote go to settings - advance settings -about - panel. Your MAC address will be in the form
00:00:00:00:00:00. Note that a Wi-Fi card and Ethernet port will have two different MAC addresses, and you can't assign them both to the same IP, so pick the one you use primarily. Most panels and remotes will only support WiFi.
- Type that remotes MAC address into the first entry in the DHCP Reservation setting. Then, type in the IP address that you want to reserve for that machine. Hit Apply, or whatever button is available to you. Note: the current IP address that is assigned by the router will likely be the address you will be reserving for the remote or panel.
- Repeat with any other remotes that you want to reserve
Step 2: isolate the wireless network
Assuming that all of the parameters for the SSID will match on both 5GHz and 2.4 GHz causing the IQ remote to "roam" between bands. This can cause the panel to connect and reconnect, causing a disruption in service. To resolve this problem try one of the following:
1. Enable band steering: Keep in mind, band steering has never actually been part of the IEEE 802.11 specification. So, enabling band steering may not actually solve the problem. While no vender actually publishes how its band steering algorithm works, the generic method is to identify dual-band client devices from their probe requests and then preferentially respond to them only on the 5 GHz band, so that clients do not see the 2.4 GHz network and connect to the 5 GHz network. If enabling band steering doesn't work proceed to the next step.
2. Isolate the two SSIDs into two unique broadcasting names. For example if you have one broadcasting SSID called Smith Residence, change the SSID for the 2.4 GHz to Smith Residence 2.4 and change the SSID for the 5 GHz to Smith Residence 5. Then make sure that the IQ remote and the IQ2 are both connected to the 2.4 GHz SSID only.
3. When all else fails, enable the IQ2 panel to broadcast its own SSID. To enable this go to Settings - Advance Settings - Installation - Devices - WiFi Devices - Access Point Settings and enable the panel as a WI-FI access point. The limitation in doing so will be that the Access Point or AP will have a limited range for the IQ remote to connect to and the IQ2 panel will default to 2.4 GHz connectivity.