Knowledge Base

Requirements are that the panel is connected through the Wi-Fi or via the cellular network. If. None of the two is active, Then of course you cannot upload the logs to the server. The first option is to upload via the alarm.com platform. Let the dealer login to the ADC admin environment and looku...

The IQ4 v4.5.0 and higher panels have a feature that can be used to arm and disarm the system through a “keyswitch” operation. This is often used to arm or disarm the system from a trigger from a 3rd party application, such as a card access system, home automation system or an old fashion keyswit...

The IQ4 v4.3.0 and higher version panels have a feature that can display the ambient temperatures detected by PowerG devices. This feature allows the client to review a list of PowerG devices and see the ambient temperature readings from these devices. To enable the option : Go to Settings >A...

Best IQ WIFI6 Practices IQ WIFI6 is a purpose built mesh router for pros. Features include a dedicated security partition to help keep security devices connected at all times. Its recommended when rolling out IQ WIFI6 to consider a few things, which is the purpose of this document. First famili...

NIGHT ARM : In certain security applications there may be a need for the interior devices (e.g., motion detectors) to be active or inactive in different arming conditions. The traditional (17) Away- Instant Motion,(20) Away- Delay Motion and (44) Away- Instant Interior Motion will meet most o...

PG 9309 Auxiliary Contact Wiring : IQ Panel 4 v4.2.1/higher Programming: Settings > Advanced Settings > Installation > Devices > Security Sensors > Auto Learn Sensor: 1.      Auto Learn the PG9309 in by pressing the ‘Enroll Button’ for approximately 3 seconds then release the bu...

On the main screen, swipe down the grey bar to access the settings tray. Touch Settings Touch Advanced Settings Enter your user code Touch Bluetooth Devices a. Before going to the next step, click the Settings Icon. Ensure that Bluetooth Disarm is enabled. b. While at this stage, please put you...

How to enable the page : The page can be enabled under Settings > Advanced settings > Installation > Dealer settings > Home Control Page Please note  : The page cannot be enabled if partitions are turned on  The panel needs to have two or more device "types" to enable this page ( tw...

UPDATE IQ PRO SOFTWARE VIA ACCESS POINT Important Note: To perform a software update using the Panel Access Point follow the steps below: 1- Download and save the needed software update files to your device (phone, tablet, computer) 2- Connect to your IQ Pro utilizing the IQ Installer Interface 3...

The NEO touchscreen User Interface (UI) on the HS2TCHP(N) (v1.39 or lower) must be updated when using the touchscreen on the IQPRO panel. (If the part number is HS2TCHPRO (v1.40 or higher) the touchscreen will not work on the IQPRO panel.) To update the HS2TCHP(N) for use on the IQPRO, please fo...

Include 3-way accessory switch / dimmer into panel Navigate to Settings > Advanced Settings > Installation > Devices > Z-Wave Devices > View/Edit Associations Scroll to 3-Way accessory switch / dimmer and tap "View" If accessory switch will control an On/Off switch 4. Next to "Basi...

The Alarm.com account for the Qolsys panels are created using the IMEI number. This number can be found on the outside of theQolsys panel box, on the back mounting plate of the panel, as well as in the About menu under 'Cellular'. It's also printed on the QR code next to the SIM card itself insid...

Here's how to enable the Live Video Cameras and Doorbell Camera streaming to the control panel screen. Log into www.alarm.com user web portal. Go to Video --> Settings --> Stream Video to Security Panel Screen -- Select each camera you want to stream to the panel. Up to 40 cameras allowed....

Control4 Integration with IQ2 and IQ4 Your Control4 system can integrate with the IQ2 panel without adding any additional hardware. The IQ2 & IQ4 panel supports SDDP and be integrated using this feature through Composer software when integrating into a Control4 system. Control4 integration ...

Peek-Ins allow users to take on demand snapshots from the Qolsys IQ Panel 2 panel camera using the Customer Website and app. Captured Images are saved in the Imagesevent gallery. For more information about viewing the event gallery, see View the Images Event Gallery and Past Events *To request a...

Log into the Customer Website. Click Automation. Click **Rules,**if not selected already. To enable/disable PowerG PIR camera alarm images, click the toggle switch for the Panel Camera Alarm ImageUploads automation rules. Note: Since Peek-ins are manually requested, the Peek-ins rule is always en...

Once you have enrolled the PowerG HW translator into the panel (Advanced settings - Installation - devices - security devices - auto enroll) by pressing the tamper button and programming all zones. To enable the PGM2 output, go into Advanced settings - Installation - Devices - Security Devices -...

Customer-facing features of the IQ WiFi 6 can be hidden from displaying on the Customer Website and Customer app. This allows the device to be used as a standalone Wi-Fi network for connected smart home devices when the customer will not be using the router as their home Wi-Fi network. The IQ Wi...

Here is a list of things to try to improve the connection stability between your IQ Remotes and the IQ Panel 2 / 2+ Restart the router by powering it off for 2+ minutes Set Static IP on the IQ Remote and IQ Panel 2 Disable 5GHz band network on the router or use 5GHz (only compatible with QW9104)...

You can seamlessly integrate your Control4 system with the IQ Pro or IQ NS panel without needing any extra hardware. The IQ Pro and IQ NS supports SDDP, allowing for easy integration through Control4’s Composer software. Currently, Control4 integration with IQ Pro and IQ NS is primarily for secu...

Overview The Solar Monitoring integration enables customers with SolarEdge or Enphase inverters to monitor home solar panel energy production and consumption in the Customer Alarm.com app and now on IQ Panel. System requirements: -    Must have a solar inverter connected to Alarm.com user accou...

The Next Generation IQ Panel Now available: PowerG + 319.5 PowerG + 433 PowerG + 345 White finish: Black Finish: IQ BASE OR STAND OPTIONS:

Please follow the steps below: Ensure the IQ Panel firmware is compatible ie. 4.4.0 or higher. Enter Advanced Settings in the IQ Panel, and select: “Installation > Devices > Automation > Auto Learn Devices”     Press and hold both buttons on the IQ Dimmer PG, until the LED turns orange...

The IQ Dimmer PG communicates over PowerG. This means that the dimmer can control power to a device (such as a light) in the following ways: 1) Manually: The user can press the top button to turn the power (hold to increase the brightness); and press the bottom button to turn the power off (hol...

Installation: Ensure the latch assembly is in the unlocked position before installation. The stock faceplate is rectangular, but a round drive-in collar is included in case the door requires it. Ensure the slotted hole is centred in the door hole; if not you must adjust the latch (see manual p...

Master reset the device can be done as follows: 1. Ensure the lock is in the unlocked position. 2. Remove the battery cover. 3. Insert the reset tool into the reset button slot for 5 seconds, until a beep is heard.     Note: The reset button is located under the battery compartment on the right ...

There are 4 ways to lock and unlock the IQ Lock Power G: Keys: Use the 2 included keys to lock and unlock the door. Built-in Keypad: a. Press and hold the “IQ Lock” button for 2 seconds to lock the door. b. Enter an access code, then press and release the IQ Lock button to unlock the door. c. In...

The lock can be unlocked from the outside by using user codes. These codes are programmed as regular user codes on Alarm.com end user portal or app. Select “Users”. Create a new user or edit an existing user. The lock will show as an option and can be enabled or disabled.

Please follow the steps below to enroll: Ensure the IQ Panel firmware is compatible i.e., 4.4.0 or higher. Enter Advanced Settings in the IQ Panel, and select: “Installation > Devices > Automation > Auto Learn Devices”    Press and hold both buttons on the IQ Outdoor Plug PG, until the...

To Enroll the IQ Power Switch PG: 1) Ensure the IQ Panel is at V4.4.0 or higher. 2) Enter Advanced Settings in the IQ Panel, and select: “Installation > Devices > Automation > Auto Learn Devices” 3) Press and hold both buttons on the IQ Power Switch PG, until the LED turns orange (a...

The IQ Power Switch PG is a power/light switch that communicates via Power G. This means that the switch can control power to a device (such as a light) in the following ways: 1) Manually: The user can press the button to turn the power on and off. 2) Through the IQ Panel and IQ Remote touch scr...

Step 1: Use DHCP reservations from the customer network. Head to your router's configuration tool by typing in your router's IP address in your browser's navigation bar. Usually this is something like 192.168.0.1. You can check it by running ipconfig in a Command Prompt, or heading to System Pre...

Please follow the steps below to enroll: Ensure the IQ Panel firmware is compatible ie. 4.4.0 or higher. Enter Advanced Settings in the IQ Panel, and select:  “Installation > Devices > Automation > Auto Learn Devices”    Press and hold the button on the IQ Smart Plug PG, until the LED ...

Please follow the steps below to enroll: 1) Ensure the IQ Panel firmware is compatible i.e., 4.4.0 or higher. 2) Enter Advanced Settings in the IQ Panel, and select:  “Installation > Devices > Automation > Auto Learn Devices”    3) Press and hold both buttons on the IQ Smart Socket P...

Once the IQ WiFi 6 is connected to a customer account, network settings (i.e., port forwarding, DHCP reservations, and Wi-Fi information) can be managed using the Customer Website or the web interface. The Security network information can also be viewed remotely using Partner Portal or MobileTech...

Please use this link - https://cms.dsc.com/download.php?t=1&id=25781 Important Note: in firmware 2.5.3 only Door/Window contacts, key fobs and motion sensors can be utilized for zone trigger types. Other zone types will be released in future firmware releases. NEW V1.2 Translator: Up to ...

Please refer to the below wiring diagram when customer wants to use a higher amperage siren with the 16-F translator .

Confirm that technician has a 2.2k resistor connected at the end of the line on the 2-wire smoke loop. Confirm technician has it wired on aux2+ to pgm2 on the PG Translator. To add pgm rule, you can find the option in Advance Settings > Installation > Devices > Security Sensor > PGM...

To create a code on the IQ lock  you need to go to Alarm.com user portal., select “USERS” Then edit the user, assuming the code is already programmed or add the user code You can see if the user applies to both panel and lock. Click on Lock to grant access. Also note that schedule can be appl...

How to Enroll on IQ Panel : 1. On the panel screen, swipe down from the top-center of the screen to pull down the     quick setting menu 2. Select Settings. Then select Advance Settings and enter your Installer/Dealer code 3. Select Installation, then Devices, Security Sensors, and select Auto...

IQ Remote PowerG: Enrollment over Wi-Fi: Use the following steps to enroll an IQ Remote Power G over Wi-Fi Step 1:  Power up the IQ Remote. Step 2: Select the desired Wi-Fi network’s SSID and enter the corresponding password (if required). This pairs the IQ Remote to the home Wi-Fi network (ensu...

Configure a panic alarm on a IQ4 using a wireless pendant so that it will only trigger a strobe and not an audible alarm. The IQ4 panel will allow a silent alarm with an optional strobe alarm using a PG indoor (PG9901) or PG outdoor siren (PG9911). In order to configure the siren as follows: Se...

IQ Shock Mini-S for dual input shock and reed switch. Mount device in desired orientation with magnet aligned then pull battery tabs. Dip switch 1 & 2 should be off. Put panel into auto learn then tamper shock Sensor Type: Door Window -M and desired group  number Add new Dip switch 1 on to ad...

IQ Wi-Fi 6 Smart Skill: How To Unpair IQ Panels From IQ Wi-Fi 6 IQ Wi-Fi 6 Smart Skill: How To Pair IQ Wi-Fi 6 To Alarm.com IQ Wi-Fi 6 Smart Skill: How to Master Reset IQ Wi-Fi 6

If an on-board zone was previously deleted from a PowerG translator and now if the you desire to re-enroll it back, do the following steps : Settings >Advanced settings>Installation >Devices >Security sensors > Add sensor > Enter the DL ID for the translator - 460-XXXX Select t...