Restore a Qolsys IQ Panel to a Qolsys IQ Panel 2 / 2+

It is possible to back up sensor programming and user codes from a
Qolsys IQ panel and restore those settings to a Qolsys IQ Panel 2. Once
a Qolsys IQ panel is backed up on the Partner Portal, this can be
applied to the Qolsys IQ Panel 2.

Important considerations

• Panel programming settings are not able to be applied from a Qolsys IQ panel to a Qolsys IQ Panel 2. Only user codes and sensors can be restored from a Qolsys IQ panel to a Qolsys IQ Panel 2.
• Though the Qolsys IQ Panel and DSC Touch are similar, a DSC Touch backup cannot be restored with a Qolsys IQ Panel or IQ Panel 2.

To perform the backup for a Qolsys IQ to a Qolsys IQ Panel 2:

**Important:**Any Image Sensors enrolled to the Qolsys
IQ will need to be deleted from the panel before the backup/restore
process, then re-enrolled after the process is complete.

1. Verify the Partner Portal has an up-to-date backup with the current information. For more information on backing up the panel, see  Backup a customer's panel, sensors, and settings. *Caution*: Only perform a backup if the customer's previous panel is still functioning. If the previous panel is not functioning, Alarm.com periodically saves the customer's panel and sensor settings as a backup in the event of a panel failure so there may already be a backup.
2. If there is a successful backup of the old panel,power downthe old Qolsys IQ panel. The Qolsys IQ Panel 2 should also be powered down at this time.
3. Apply the backup settings.
   • Using the Partner Portal:
     1. Log into the Partner Portal.
     2. Find the customer account.
     3. Click Remote Toolkit.
     4. In the Command Catalog, click to expand General.
     5. Click Swap Panel.
     6. Click to select Sensor List and User Codes. Caution: Do not select Panel Settings, since panel programming settings are not able to be applied between a Qolsys IQ Panel and Qolsys IQ Panel 2**.**
     7. Click Apply.
   • Using the MobileTech app.
     1. Log into MobileTech.
     2. Find the customer account.
     3. Tap Remote Toolkit.
     4. Tap Command Catalog.
     5. Tap to expand General .
     6. Tap Swap Panel.
     7. Tap to select Sensor List and User Codes. ***Caution: Do not select Panel Settings, since panel programming settings are not able to be applied between a Qolsys IQ Panel and Qolsys IQ Panel 2.*
     8. Tap Apply.
4. Swap the module using the Partner Portal or MobileTech app. For more information about swapping the module, see Swap a module for a customer account. Caution: Do not select the Restore Settingscheckbox, as this can cause unexpected behavior to occur and the backup may be lost.
5. Power up the Qolsys IQ Panel 2.
6. Wait 15-30 minutes for the restore process to complete.
7. Send a communication test to verify successful communication.