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Top Support Questions

  • Can you connect any Hardwired Smokes or CO's to IQ Panel?

    The IQ Panel is not certified or designed to support any hardwired Smoke or CO detectors. This includes hardwired directly to the panel inputs, as well as any hardwired translators. Qolsys supports a device which can be used to listen to hardwired smoke detectors called the Firefighter: http://w...

  • Adding or naming a device getting message "Device Already Registered"

    This happens when you try to add a device with the exact same DL ID, or you are trying to use the same name as a device already saved in the list. Every device must contain a unique name. When you are adding a new device, security sensor or home control device, you must change the name to a "Cust...

  • How to setup Dual-path Communication - Cellular and IP signals?

    Dual-path communication refers to a special feature on the IQ Panel that allows signals to be sent to Alarm.com and forward to a central station using two different pathways; Cellular and Wifi/IP. The advantage of using Dual-path allows for redundancy of signals as a fail-over. In addition, it ca...

  • How long will IQ Panel backup battery last for?

    The IQ Panel battery is a dual-celled Li-Io battery. It is UL certified to last 24 hours in case of a power-outage. The actual battery life could be shorter depending on the circumstances of activity like touching the screen and sensor events.

  • How long will it take to recharge a depleted battery?

    If a battery is fully depleted due to things like unplugging power or an extended power outage, allow up to 24 hours for it to recharged fully.

  • How large is the IQ Panel's memory storage capacity?

    The IQ Panel has 4GB of built in Flash storage. Some free space can be used to upload images to the Photo Frame app, add custom FAQ's and help videos.

  • How to hard reset the IQ Panel

    Make sure the LED's on the HOME and EMERGENCY buttons are lit GREEN or RED. If NOT, then your IQ Panel may have lost power. Check the power to the outlet and transformer and wire connections. Your IQ Panel is not responding to screen touches or remote commands. If the LED's are lit but the syste...

  • How to display weather on the IQ Panel

    When creating an account with Alarm.com be sure to select "Weather to panel" to receive that option The IQ Panel displays the weather based on the Zip Code entered on the account through Alarm.com The IQ Panel will display a 4 day forecast when clicking on the main weather icon Alarm.com sends we...

  • How loud is the IQ Panel built-in siren?

    The IQ Panel boasts a built-in, SIA rated-90dB piezo siren to create a loud audible alert in an alarm event.

  • Screen reverting back to Qolsys Home screen - Voltage drop

    The interface may revert back to the main screen when trying to navigate to other pages like Settings.This is the behavior when the voltage drop has exceeded below the threshold. The minimum voltage reading metered directly at the DC inputs must be >11.5Volts. Some steps to fix: Shorten the ...

  • How to do a factory reset of an IQ Panel

    Factory reset, or "Master Reset" of an IQ Panel can be performed within the highest dealer level admin settings (default code 2-2-2-2). Press Settings (enter dealer code default 2-2-2-2) --> Installation --> Upgrade Software --> Master Reset (Yes to continue)

  • What are the built-in speakers used for?

    The IQ Panel has two speakers located on the right and left side. Both speakers are positioned strategically so that the sound reflects off the wall behind the panel. One speaker is dedicated for panel sounds such as chimes, voices and alerts etc.. The other is dedicated specifically for the 2-Wa...

  • What are the physical dimensions of the IQ Panel?

    The panel is 1.5" Depth x 8" Width x 5" Height. It must be mounted in front of the wall and not inside the wall flush mounted due to the cooling vents on the top.

  • Does a bypassed zone force arm after closing?

    Answer: No Auto Bypass is ON by default. If the door is open at the time of arming it will get bypassed, even if it is shut during the exit delay. User will get a notification from ADC and the panel will announce the bypass (assuming you are still around to hear it). If needed, you can also manu...

  • What happens when the IQ Panel loses power?

    In the event of a power loss, by default the IQ Panel will enter a power saving mode (Power Management) which can be toggled through the installer settings. Touch "Settings" and enter installer code (default is 1111) Touch "Installation" Touch "Security Account" Then check or uncheck the "Power M...

  • How many devices does the IQ Panel 2 support?

    The IQ Panel 2 supports up to: 128 security and life safety devices. This includes every type including but not limited to door/windows, motions/PIRs, glass-breaks, floods, smokes, CO's, key-fobs, etc. Including up to 3 IQ Remote Secondary keypads +Plus Z-wave Devices total allowed: 10 Thermos...

  • What purpose does Android serve on the IQ Panel?

    Having an Android operating system enables valuable features such as custom naming, text to speech, secure updates, 10 different chime sounds and an easy user interface. For Qolsys it helps us develop new features, faster and better than the competition, while providing a proven and reliable oper...

  • How to perform a Data Recycle

    A dealer might want to re-use a panel after testing, or if there is a new customer at a rental property for example, and you want to wipe all personal info on the panel without doing a Master Reset. You will need to enter the Installer or Dealer Code -- Advanced Settings -- Installation --> D...

  • Can you install multiple Hardwired Translators to the IQ Panel?

    Answer: Yes, you can install multiple Hardwired Translator modules to cover as many hardwired zones as you need up to 59 maximum security and life-safety sensors. Example: You are taking over a system with 40 hardwired zones. You can use x2 Hardwired 16 translators and x1 Hardwired 8 translator ...

  • Does Image Sensor radio come standard with IQ Panel 2?

    Answer: Image Sensor daughter-card is not standard, but is an optional add-on radio. IS Card P/N -- QC0003 If attempting to pair an image sensor, make sure you have the daughter-card attached and installed properly. Test the card from the panel UI page by going to Settings --> Advanced Settin...

  • Can you use an external hardwired siren with IQ Panel?

    You can connect a single hardwired siren directly to the IQ Panel. The specifications are as follows: Siren Output Wired x1 Powered external siren 6-12v DC 120 mA See specifications page 110 of IQ Panel Installation Manual

  • How to resolve IQ Panel Backup Battery Trouble and Replacement?

    We advise to check and replace IQ Panel backup batteries once every 3 years. For proper battery replacement instructions, refer to page 100 of the IQ Panel Installation Manual, or the battery replacement guide found on our dealer website. Indications of battery trouble on IQ Panel: About battery...

  • How to fill your own customized Dealer Contact Us page and logo

    From an individual panel, you can change the Contact Us page information from the panel settings using the dealer code (2-2-2-2) default. Press the icon DEALER CONTACT and fill out the fields. You can also set this on a macro level from your computer on the Alarm.com dealer website under the Dea...

  • Why is screen display is not turning on by pressing Home button?

    Why is the IQ Panel screen display not turning on when I press the hard Home button? The home button will NOT wake up the screen when it is in the off or night time mode. The home button is designed to bring you back to home screen when display is illuminated, however not when the screen is in th...

  • What are HW1 and HW2 inputs for, and what type of resister do they need?

    The IQ Panel contains 2 Hardwired Inputs, labeled HW1 and HW2., + and -. These inputs are designed to support Door/window contacts, motion detectors, or glass-breaks ONLY. If using a motion or glass-break, you must have an external power supply. The resister must be 4.7k Ohms ONLY. The inputs are...

  • What does it mean in my Alarms "Timer expired?"

    Timer expired refers the the entry delay timer to disarm the system before an alarm. If there is an alarm, it will also say Zone Name, Time, and "Timer Expired" meaning the system was not disarmed in time before the Entry Delay expired. When a zone alarm is triggered, there will be a red bubble a...

  • IQ Panel 2 / 2+ - What type of cell radio does IQP2 contain?

    IQ Panel 2 uses 4G LTE cellular modules and SIM cards. Check the carrier coverage map for the IQP2 part # you have.

  • IQ Panel 2 / 2+ - Why does the alarm trip immediately after pressing Arm Stay?

    There is a setting called "Arm Stay - No Delay" which is on by default. The setting is designed for convenience while the user is at home, and all doors are already secured and just wants to arm the system. When pressing Arm Stay, the system will immediately arm the alarm for your exterior doors ...

  • What is the total internal storage capacity?

    The IQP2 total internal storage space is 4.57GB. The available space and allocated applications can be found in the About menu. Storage space can be used for things like user photos and videos.

  • IQ Panel 2/ 2+ - Is there an option for an external cellular antenna?

    Answer: No. The hardware does not have the support for an attachment of an external cellular antenna. One option an installer has is to install a micro cell tower / LTE booster made by the carrier and register it with their network. This can be used for locations with some but poor cell signal.

  • IQ Panel 2 / 2+ - Orange flashing LED and screen won't turn on?

    If you're trying to turn the system on and see an Orange flashing LED light on the right side, that indicates the battery has no or very low charge. Make sure you keep it plugged in for several minutes to charge the battery to at least 3% before turning on.

  • IQ Panel 2 / 2+ - Can you default the system without entering the dealer code?

    Answer: No, not without active monitoring company assistance Security companies and end user customers alike often want to reuse existing equipment including control panels.  In order to perform a master reset of the IQ Panel system, you must have a valid dealer code. For security purposes, the...

  • Bypass a sensor on a Qolsys IQ Panel 2/2+

    On the Qolsys IQ Panel 2/2+, it is possible to bypass an open contact sensor, or any sensor with a trouble condition (e.g., tamper, low battery, offline, etc.) when arming a system from the Customer Website or app. Simply sending an arming command will automatically bypass all zones that would pr...

  • IQ Panel 2 / 2+ - Change the local Z-Wave device limit

    The maximum number of Z-Wave devices allowed to be enrolled varies based on device type. Maximum number of Z-Wave devices on the Qolsys IQ Panel 2 / 2+ | Device Type | Default Limit | Maximum Limit | | ----------- | ------------- | ------------- | | Thermostats | 3 | 610 with panel firmware ver...

  • IQ Panel 2 / 2 + - How do I add photos to my panel using Bluetooth?

    If you have an Android device, you can follow these steps to add your own photos to the IQ Panel 2 / 2+ via Bluetooth. Swipe down to access the Settings Tray Tap Photo Frame Tap Add Tap the SD Card button to access the dropdown menu, and select Bluetooth Near the bottom of the screen, tap How do...

  • How do multiple partitions work with the Qolsys IQ Panel 2/2+?

    Compatibility On panel firmware version below 2.3.0, the Qolsys IQ Panel 2 supports one partition. On panel firmware version 2.3.0+, the Qolsys IQ Panel 2 supports up to four partitions. For more information about updating the panel firmware remotely, see Upgrade the firmware on a Qolsys IQ Pane...

  • How many hardwired translators are supported on one system?

    Answer: As many as you need up to a total of 128 zones allowed on the IQ Panel 2 and IQ Panel 2 + That would be a total of a maximum of 8 x 16 zone hardwired translators. Each translator may take up to 17 zones (16 zones + the supervision of the translator). 17 x 7 + 9 = 128

  • IQ Panel 2+ - How Many PowerG Keypads (WS9LCDWF9) Will Work

    You can enroll up to 5 of the PowerG Keypads model (WS9LCDWF9) on the IQ Panel 2+

  • IQ Panel 2 / 2 + - Interact with garage doors

    The Qolsys IQ Panel 2 allows users to interact with Z-Wave Linear and LiftMaster MyQ garage door controls locally at the panel. Important: The panel must be on firmware version 2.4.0+ to interact with LiftMaster MyQ garage door solutions. Allow up to 5 minutes for the garage section to appear loc...

  • IQ Panel 2 / 2+ - Siren making a "humming" noise?

    When you first install the IQ Panel 2/2+ sometimes you will discover a light "humming" noise coming from the panels siren, while we try and diagnose this issue its a issue with the connector and the siren board, a great work around for this to stop is to active the siren by pressing any of the pa...

  • IQ Panel 2 / 2 + - PowerG PG9975 can't be tested through the panel UI

    The PG9975 vanishing door contact can not be tested from the IQ Panel 2 PowerG Sensor test page. You can test the device by tampering it then looking at the LED.

  • Qolsys IQ Panel 2 / 2+ Sensor Groups

    You can find a PDF of all the sensor groups for the IQ Panel 2 / 2+ here.

  • Restore a Qolsys IQ Panel to a Qolsys IQ Panel 2 / 2+

    It is possible to back up sensor programming and user codes from a Qolsys IQ panel and restore those settings to a Qolsys IQ Panel 2. Once a Qolsys IQ panel is backed up on the Partner Portal, this can be applied to the Qolsys IQ Panel 2. Important considerations Panel programming settings are ...

  • Send a message to a Qolsys IQ Panel 2 / 2+

    Enterprise Notices allow dealers to send messages to be displayed locally at the panel. There are multiple default messages to choose from that can be sent to the panel. This feature does not allow personalized messages to be sent to panel. Currently, the messages are only available in English. ...

  • What does Panel Motion Detector do?

    Panel Motion Detector is a feature which uses the IQ Panel built in camera as a motion detector. It will detect a person walking by, and trip the motion. It can only be learned into the panel as a 25-Safety Motion which is a Non-reporting sensor, meaning it will not set off your alarm at any poin...

  • What is the difference between the Qolsys IQ Panel 2 and the IQ Panel 2 Plus?

    Unlike the Qolsys IQ Panel 2, the IQ Panel 2 Plus includes a built-in PowerG daughtercard. Since the PowerG daughtercard uses the same antenna as the Image Sensor daughtercard, the IQ Panel 2 Plus is not compatible with the Image Sensor or the DSC PIR Camera for images. The Qolsys IQ Panel 2 and ...

  • Does the Qolsys IQ/DSC Touch panel work with extended antennas or cell booster kits?

    No. It is not possible to add an extended antenna or cell booster kit to the Qolsys IQ/DSC Touch panel. This panel uses an antenna that is built into the panel. The connection between the panel and the built-in antenna is not an MMCX connection, which the Alarm.com extended antennas and cell boo...

  • Hardwired 16 Translator ? / malfunction / supervisory failures

    If you're having supervisory issues with the Hardwired 16 Translator zone (Hardwire Takeover) zone on the panel / alarm.com, you can fix by: - Put the translator in EOL learn mode - Using a piece of wire in between the terminals to short it out which sends the signal to wake up the supervision - ...

  • Hardwire translator zones are tampered or not learning in

    Make sure resisters are installed 1-10k ohms for older translators, or 4.7k ohms required for the QS7133-840 Unplug transformer and battery (if applicable) Press and hold memory reset button while simultaneously plugging power adapter in, hold for 5 seconds, left and right LEDs will blink Press a...

  • Home Control Z-wave Device is Unreachable or Malfunction

    Perform a Network Rediscovery Check to make sure device is getting power or batteries. Try moving the device closer to the IQ Panel Make sure any repeating neighbor devices are still powered Clear and Pair the device again

  • How can I resolve missing top retaining screw for mounting to IQ Panel backplate?

    You are looking for an M2.5x6 pan head machine screw. We do not sell or ship these separately since it is such a small item. They are very similar to screws in many laptops and you can find them in most hardware stores or on Amazon.

  • How do I use 1-10K resistors with my 16-F Hardwire Translator - Legacy Mode

    First you need to verify if your 16-F Hardwire Translator supports Legacy mode, look at the serial number printed on the box EXAMPLE : CHVA194000662 These numbers reflect the year and week the device was manufactured, in this Example it is year 2019 week 40 all translators manufactured after thi...

  • How many devices does the IQ Panel support?

    59 RF Devices 5 Image Sensors 3 IQ2 Secondary Tablets (EOL since January 2017) 70 Z-Wave devices

  • How many secondary keypads does the IQ Panel 2+ support?

    Answer : The IQ Panel 2+ supports up to 3 IQ remotes (QW9104-840) and 5 PowerG wireless keypads (WS9LCDWF9) with software version 2.6.0 HS2LCDWFx, HS2LCDWFxENG models are now supported as well. Now with the 2.6.0 software version we Added support for DSC hardwire keypads (HS2LCD, HS2ICN) via the...

  • How to connect a Siren Relay module with the IQ Panel 2/2+ or 16-F Hardwire translator.

    When connecting a hardwire siren to the IQ Panel 2/2+ or the 16-F Hardwire translator a relay module will be needed with a 12VDC power supply if the siren is drawing more then 300mA - IQ Panel 2/2+ or 500mA on the 16-F Hardwire Translator, Picture attached is a wiring diagram using a basic relay ...

  • How to restore a Qolsys IQ Panel to a Qolsys IQ Panel 2 / 2+?

    It is possible to back up sensor programming and user codes from a Qolsys IQ panel and restore those settings to a Qolsys IQ Panel 2. Once a Qolsys IQ panel is backed up on the Partner Portal, this can be applied to the Qolsys IQ Panel 2. Important considerations Panel programming settings are ...

  • IQ4 Swapping Backplate

    Step 1: Transfer the foam tamper pad to the new backplate. Step 2a: Apply light pressure on the DC terminal block in the direction shown. Step 2: Transfer the DC terminal block to the new backplate.         a. Apply light pressure on the DC terminal block in the direction shown in the picture...

  • IQ Lock Power G - Not locking, not unlocking

    There are a few possibilities as to why the IQ Lock Power G may not lock or may not unlock. Please see below: 1) The lock may not be “handing” (calibrated) for left or right door operation:     a. Delete the lock from: Settings > Advanced Settings > Installation > Devices > Automati...

  • IQ Lock Power G - user code not unlocking the door

    1) Check the user settings in the “Users” page of the Alarm.com end-user portal or app.     a. Select the user and ensure the lock is enabled, or select one of the following:         Access Type:         At All Times:     b. No restrictions, the user can unlock the door at any time.         Rest...

  • IQ Remote disconnecting often from the IQ Panel 2/2+

    IQ Remote disconnecting often from IQ Panel?  Panel version must be on software version **2.5.2**. This minimizes the chances of losing connection from an IQ remote. It also increases the chances of it to reconnect to the panel by itself. 1. Wi-Fi range is **crucial**. If the keypad is too far ...

  • IQ Remote screen will not turn on

    Make sure the barrel jack is pushed in firmly Make sure the battery is charged to at least 10%. The system will not turn on under 10% battery Hold down the power button on the right side for 5 seconds

  • IQ Wifi 6 unable to connect to the internet

    If devices connected to the IQ WiFi 6 network cannot access the Internet, verify the Internet connection is working by using the following steps: 1) Launch a web browser (Chrome recommended) from a computer or Wi-Fi device that is connected to the network. 2) Enter the default gateway address (\...

  • Loss of cellular connectivity (IQPanel2)

    If you are experiencing a "Panel Not Responding" or a loss of cellular connection with an IQ Panel 2, try the following steps. Make sure system still has power. Check for any recent power outages or low battery alerts. Make sure the Alarm.com account is created with the correct IMEI/MEID # Make ...

  • Network connection error when upgrading using network

    First, check to make sure your internet connection is working. Make sure panel is in the current Year, Date and Time. If the year is defaulted in 1970, security certificate exchange will fail resulting in a network failure.

  • Q & A for the 16-F Hardwire Translator

    Questions: When do you expect this hardwire translator to be compatible with all 3 panels? We are working on a PowerG version now, which would make it compatible with all 3 “flavors” of the panel. Can the hardwire 16 provide power to the panel? It cannot.  It outputs 500mA of power at 12vDC and ...

  • Qolsys IQ Panel 2 / 2+ is disarming by itself

    If the Qolsys IQ Panel 2 is disarming by itself, verify the following. Verify if Bluetooth disarming is enabled The Qolsys IQ Panel 2 has the ability to enable a Bluetooth device to disarm the system from an armed away state when it comes within range of the panel. When the system is disarmed b...

  • Qolsys IQ Panel 2 hard reset options

    The Qolsys IQ Panel 2 has additional hard reset options in the Remote Toolkit on the Partner Portal. For information on how to send a hard reset, see Send a Hard Reset command to a module. Reboot Panel This option will result in fully rebooting the panel. It is a safe reboot. It is suggested to...

  • Security or Life-Safety Sensor has a Malfunction, Failure or Offline Alert

    If a sensor is Offline or Failure alert also showing a ? on the IQ Panel status, this means the sensor supervisory timeout has exceeded the 4, 12 or 24 hour limit. Troubleshooting Steps: Run a sensor test and make sure the signal is at least Fair (2 packets) Trip the device Replace batteries on...

  • Trouble adding Photo Frame Images "Media Not Found"

    Error "Media Not Found" This could be due to various reasons: Make sure the images are JPEG or PNG Make sure the images are saved in a folder on the SD card called "Photos" or "DCIM" Make sure the SD Card is formatted to FAT32 (default) Make sure the SD Card is no larger than 32GB Make sure the...

  • Water sensor setting off alarm every hour

    Water sensors are common. They are a special group type with the IQ Panel because there are two sub-types; Multi-function, and Flood-2. For IQ Flood sensors, you must use the first sub-type, Multi function. For ALL other 3rd party made Water sensors, you need to program it as the second sub-type,...

  • Why won't the software update even though I have WiFi connected?

    If your Time/Date/Year is defaulted to 1970, you will not be able to update the software due to security certificate exchange. Make sure your time and date and year are current, at least within the same day in order to update. Time is updated from Alarm.com and can be pushed from AirFX. Make sur...