TSB #: 211108
RE: NOTICE REGARDING IMAGE SENSOR DAUGHTER CARDS
We have recently discovered that a batch of IQ Card-IS (QC003-840) have incorrect firmware loaded and will not allow Image Sensors to be learned into the system.
Proactive efforts are being made by Qolsys to exchange affected stock. If you purchased an IQ Card-IS from the batch listed below, and are experiencing issues with learning in Image Sensors, please return it to your distributor to exchange it for a new unit.
Versions of IQ Card-IS manufactured outside of the date code listed below are NOT affected and do not need to be returned. Units inside the affected date code but that are marked with a “TEST OK” label have been flashed with the correct firmware and do not need to be returned.
Affected Qolsys SKU’s:
IQ Card-IS (QC003-840) with date code 114 (manufactured in 2021, Week 14)
The Date Code (7th, 8th & 9th digit of the SN) may be found on the box label or on the back of the Image Sensor Daughter Card: