Technical Service Bulletins TSB and Software Updates

IQ HUB - 3.1.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 230808 DATE: 08/08/23 RE: IQ HUB- 3.1.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Improved Verizon network stability • Corrected an issue that could cause PowerG PIR Cam images to be sent along with the incorrect event if activated duri...
IQ PANEL 4 - 4.1.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 220228 DATE: 02/28/22 RE: IQ PANEL 4 - 4.1.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Support for PGxWLSHW8 & PGxHRDW8 PowerG Wired to Wireless Module firmware version 1.2. This will allow for connection of up to four (4) HSM2108 zone ex...
IQ INSTALLER INTERFACE DOWNLOAD - SPECIAL NOTE

TSB #: 230720 DATE: 07/20/23 RE: IQ INSTALLER INTERFACE DOWNLOAD - SPECIAL NOTE Overview: Recently we were informed that our IQ Installer Interface beta version (1.0.0) contained repetitive content with our Production version (1.2.0). We were requested to only have one version of the IQ Installe...
IQ PANEL 4 - 4.0.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 211028 DATE: 10/28/21 RE: IQ PANEL 4 - 4.0.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Local Dealer branding (Logo, Help Videos & On-Screen Billboard) can now be loaded directly to the Panel via the built-in access point from any mobile d...
IQ PANEL 4 - 4.0.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 211028 DATE: 10/28/21 RE: IQ PANEL 4 - 4.0.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Local Dealer branding (Logo, Help Videos & On-Screen Billboard) can now be loaded directly to the Panel via the built-in access point from any mobile de...
IQ REMOTE POWERG - SOFTWARE UPDATE BEST PRACTICES

TSB #: 230627 DATE: 06/27/23 RE: IQ REMOTE POWERG - SOFTWARE UPDATE BEST PRACTICES Please note: Check all IQ Remote PowerG (IQR-PG) secondary touchscreens to see if a software update is needed when first powered up. Minimum Software Requirements: IQ Panel 4 and IQ4 Hub - v4.3.0 IQ Pro – v4.2.1n ...
PANEL SOFTWARE UPDATE/INSTALLATION BEST PRACTICES

TSB #: 230719 DATE: 07/19/23 RE: PANEL SOFTWARE UPDATE/INSTALLATION BEST PRACTICES Overview: Alarm.com and JCI would like to remind you that the installation flow / best practice for IQ Panel and Alarm.com activation is as follows: 1. Apply Battery and Power to the IQ Panel 2. Activate the pane...
IQ PANEL 2 & 2 PLUS - 2.6.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 211018 DATE: 10/18/21 RE: IQ PANEL 2 & 2 PLUS - 2.6.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Fixed an issue in 2.6.1 related to S2 versions of Linear Garage Door Openers. See TSB 210927 for additional detail: https://dealers.qolsys...
IQ WIFI 6 - 2.0.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 231707 DATE: 07/17/23 RE: IQ WIFI 6 - 2.0.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Added setting to enable/disable allowing available DFS channels in auto-channel selection. By default, DFS channels may be selected by IQ WiFi 6 if permissi...
IQ PANEL 2 & 2 PLUS - 2.6.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 210706 DATE: 07/06/21 IQ PANEL 2 & 2 PLUS - 2.6.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS New Features: • Added a new motion detector Sensor Group (45) - Away/Stay Instant Non Follower • Re-introduced SD Card upgrades with auto-push of “Firmware2” patch from Alarm.co...
IQ PRO - 4.2.2n SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 230710 DATE: 07/10/23 RE: IQ PRO - 4.2.2n SOFTWARE UPDATE - RELEASE NOTES & INSTRUCTIONS Release Notes: New Features: • Added Key Switch option, when utilizing sensor type Keyfob on these devices: IQ Pro, HSM2108, IQ Hardwire PowerG or PowerG sensors that support auxiliary inputs. • ...
IQ PANEL 2 & 2 PLUS - 2.6.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 210419 DATE: 04/19/21 RE: IQ PANEL 2 & 2 PLUS - 2.6.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: Support for the soon to be released IQ WiFi mesh router. Setup, control and configure the router directly from the Panel screen Added support f...
UNUSED INPUTS ON IQ PRO OR IQ HARDWIRE POWERG

TSB #: 230610 DATE: 06/10/23 RE: UNUSED INPUTS ON IQ PRO OR IQ HARDWIRE POWERG Technical Note: When hardwired inputs are not being utilized on the IQ Pro or IQ Hardwire PowerG (including zone expanders), it is important to note the following: Please delete those zones that are not being utilize...
END OF LIFE NOTIFICATION - IQ REMOTE

TSB #: 230615 DATE: 06/15/23 RE: END OF LIFE NOTIFICATION - IQ REMOTE Affected SKU(s): Qolsys is announcing the manufacture discontinue and End of Life (EOL) of the current IQ Remote, effective immediately. The product is being discontinued and as such, remaining quantities are limited. All orde...
IQ PANEL 2 & 2 PLUS - 2.5.4 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 201217 DATE: 12/17/20 RE: IQ PANEL 2 & 2 PLUS - 2.5.4 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: Fixed an issue with the 6.81 Z-Wave SDK that could cause some devices to not behave properly when S2 encryption was used (primarily Schla...
IQ PANEL 2 & 2 PLUS - 2.4.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 190830 DATE: 08/30/19 RE: IQ PANEL 2 & 2 PLUS - 2.4.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: • Partitions 2.0: • Global arming • Global sound distribution for alarms • Bluetooth Disarming by partition • User Interface: • All new Home Automation only page...
IQ WIFI 6 - 2.0.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 230501 DATE: 05/01/23 RE: IQ WIFI 6 - 2.0.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • New, automatic creation of “Managed Devices” profile which reduces the possibility of erroneously paused security devices on the IQ WIFI6 mesh. • Support for...
IQ PANEL 2 & 2 PLUS - 2.5.3 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

**TSB #:**200824 **DATE:**08/24/20 **RE:**IQ PANEL 2 & 2 PLUS - 2.5.3 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: New Panel settings for Panel Ambient Noise Detector to adjust noise threshold and duration. This feature is designed for MDU settings ...
IQ PANEL 4/IQ4 HUB - 4.3.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 230426 DATE: 04/26/23 RE: IQ PANEL 4/IQ4 HUB - 4.3.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Added support for the all NEW IQ Remote PowerG – (IQR-PG) • Added a new Silent Arming icon on the Panel UI • Added a new setting for Force Arming - ...
IQ Panel 2 / 2+ - Version 2.3.0 Software Update Release Notes and Instructions

TSB #: 181217 DATE: 12/17/18 RE: IQ PANEL 2 & 2 PLUS - 2.3.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • New Commercial Features added: • Added support for up to 4 Partitions along with a screen lock to limit access • UL1610 Central-Station Burglar A...
IQ PRO - 4.2.1n SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 230227 DATE: 02/27/23 RE: IQ PRO - 4.2.1n SOFTWARE UPDATE - RELEASE NOTES & INSTRUCTIONS Overview: We are pleased to announce the North American release of IQ Pro and IQ Installer 1.1, the new hybrid panel combining the IQ Platform, PowerSeries Neo and years of experience that Johnson...
IQ2 EOL Announcement 1/24/17

Link to PDF Here: https://login.qolsys.com/wp-content/uploads/2017/01/TSB-IQ2-EOL-170124.pdf TSB #: 170124 DATE: 01/24/17 RE: END OF LIFE NOTIFICATION - IQ2 REMOTE TOUCHSCREEN FOR THE IQ PANEL (1st Generation) Affected SKU(s): Effective immediately, Qolsys is announcing the manufacture disconti...
IQ PANEL 2 & 2 PLUS - 2.2.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 180801 DATE: 08/01/18 RE: IQ PANEL 2 & 2 PLUS - 2.2.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Includes all new features and fixes from the 2.2.0 software update (https://dealers.qolsys.com/wp-content/uploads/ 2018/07/TSB-180716-220-Update.pdf) plus the following feature...
IQ Panel 2 - 2.1.1 Software Update Release Notes

TSB #: 180501 DATE: 05/01/18 RE: IQ PANEL 2 - 2.1.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Automatic communication tests now report as an E602. Manual communication tests report as an E601 • Fixed an issue where the panel could report cellular...
IQ Panel 2 - 2.1.0 Release Notes and Update Instructions

TSB #: 180219 DATE: 02/19/18 RE: IQ PANEL 2 - 2.1.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • IQ Remote (QW9102-840) — 7” secondary keypad now fully supported: • Full access to security & automation (lights, locks, thermostats & garage doors) •...
NOTICE REGARDING FALSE TAMPER EVENTS ON IQ HARDWIRE 16-F

TSB #: 210708 DATE: 07/08/21 NOTICE REGARDING FALSE TAMPER EVENTS ON IQ HARDWIRE 16-F Overview: We have recently discovered that a batch of IQ Hardwire 16-F’s (QS7133-840 & QS7134-840) may under certain conditions generate random false tamper/tamper restore events on zones wired to the mod...
IQ Panel 2 Version 2.0.6 Software Update Release Notes

TSB #: 171030 DATE: 10/30/17 RE: IQ PANEL 2 - 2.0.6 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • “Advanced Sensor Test” for panels with RF PIC VERSION 10.2.15-G1. This new tool graphs the RF sensor signal strength and shows actual dBm from a particular se...
NOTICE REGARDING SRF SENSORS ON IQ PANEL 2 AFTER AC POWER FAILURE

TSB #: 210705 DATE: 07/05/21 NOTICE REGARDING SRF SENSORS ON IQ PANEL 2 AFTER AC POWER FAILURE Overview: We recently discovered that under certain conditions SRF sensors (319MHz, 345MHz, 433MHz) may not report to the IQ Panel 2 correctly. For IQ Panel 2’s that have performed an SRF sensor test ...
IQ Panel 2 - Version 2.0.4 Software Update - Release Notes and Instructions

TSB #: 170801 DATE: 8/1/17 RE: IQ PANEL 2 - 2.0.4 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • New software added to support the soft launch of the all new IQ Remote secondary keypad (QW9102-840) • Two Way Voice for Verizon LTE (VoLTE) now supported by t...
NOTICE REGARDING IQ PANEL 2+ FIRMWARE ISSUE

TSB #: 210308 DATE: 03/08/21 RE: NOTICE REGARDING IQ PANEL 2+ FIRMWARE ISSUE Overview: A critical firmware issue affecting a batch of Qolsys IQ Panel 2+ systems has recently been discovered. This issue may cause affected units to automatically reboot in certain cases. Corrective Action: A fir...
IQ Panel 2 - Version 2.0.3 Update Release Notes

TSB #: 170612 DATE: 6/12/17 RE: IQ PANEL 2 - 2.0.3 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Auto Learn Sensor now automatically detects the “Sensor Type” for most sensors based on the unique DL Code of each sensor • Added Alarm Videos. Panel now tak...
NOTICE REGARDING POWERG DEVICE SYNCING IN 2.5.3 & 2.5.4

TSB #: 210114 DATE: 01/14/21 RE: NOTICE REGARDING POWERG DEVICE SYNCING IN 2.5.3 & 2.5.4 Overview: Recently we have discovered an issue where in rare circumstances PowerG devices may not re-network themselves after applying the 2.5.3 or 2.5.4 update on IQ Panel 2+. Additionally, this issue ...
IQ Panel / DSC Touch / IQ2 - Version 1.6.3 Release Notes -- NEW

TSB #: 061417 DATE: 6/14/17 RE: IQ PANEL & IQ2 - 1.6.3 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: IQ Panel Fixes/Improvements: • Fixed issue causing the system to go into alarm immediately following periodic file system maintenance and automatic reboot • Fixed is...
NOTICE REGARDING LIFTMASTER INTEGRATION AND 2.5.3 SOFTWARE

TSB #:201026 DATE:10/26/20 RE:NOTICE REGARDING LIFTMASTER INTEGRATION AND 2.5.3 SOFTWARE Overview: Recently we have discovered a conflict between the on screen Liftmaster integration on IQ Panel 2 and the 2.5.3 software. After upgrading an IQ Panel 2 to version 2.5.3, the status of the Liftmast...
IQ Panel 2 - Version 2.0.2 Update Release Notes

TSB #: 170306 DATE: 3/6/17 RE: IQ PANEL 2 - 2.0.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Added a change to more accurately determine and display the Cell Signal Strength (“bars”) • Fixed two-way Central Station voice calls on AT&T panels ...
NOTICE REGARDING IQ MOTION WALK TEST & BATTERY LIFE

**TSB #:**200331 **DATE:**03/31/20 **RE:**NOTICE REGARDING IQ MOTION WALK TEST & BATTERY LIFE Overview: Certain IQ Motion Detectors (QS1231-840) were loaded with incorrect firmware such that the detector will stay in walk test mode (LED on the front will light up with each trip) and will no...
IQ Panel - Version 1.6.2 Software Update Release Notes for IQ Panel and IQ2 Secondary Tablet

TSB #: 110316 DATE: 11/3/16 RE: IQ PANEL 1.6.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Includes 1.6.1 features and improvements. If updating directly from 1.5.3 please see also 1.6.1 release notes • Weekly & Monthly “Communication Test” setting f...
NOTICE REGARDING INSTALLER/TEST MODE & PG9936 SMOKE/HEAT DETECTORS

TSB #:200921 DATE:09/21/20 RE:NOTICE REGARDING INSTALLER/TEST MODE & PG9936 SMOKE/HEAT DETECTORS Overview: Recently, we have discovered a conflict between the “Installer/Test Mode” on the IQ Panel 2+, that is used to silence the sirens for 30 minutes during installation testing, and the ala...
IQ PANEL 2 & 2 PLUS - 2.2.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 180716 DATE: 07/16/18 RE: IQ PANEL 2 & 2 PLUS - 2.2.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • PowerG: It’s finally here! • This software update provides official support for PowerG on the new IQ Panel 2 Plus and for IQ Panel 2’s when a ...
Upgrade Using SD Card

Insert an SD Card into your computer. (We recommend a class 4 or higher SDHC card with 4gb-16gb of storage) Download the latest software from http://dealers.qolsys.com. (Login required) Once the file has finished downloading right click to "Unzip" or "Open" Drag unzipped files and copy to the SD ...
IQ PANEL 2 & 2 PLUS - 2.3.4 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 190731 DATE: 07/31/19 RE: IQ PANEL 2 & 2 PLUS - 2.3.4 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Includes all fixes and improvements from the IQ Panel 2 & 2 Plus 2.3.3 Software Update (https:// dealers.qolsys.com/wp-content/uploads/...
NOTICE REGARDING INSTALLER/TEST MODE & PG9936 SMOKE/HEAT DETECTORS

TSB #:200921 DATE:09/21/20 RE:NOTICE REGARDING INSTALLER/TEST MODE & PG9936 SMOKE/HEAT DETECTORS Overview: Recently, we have discovered a conflict between the “Installer/Test Mode” on the IQ Panel 2+, that is used to silence the sirens for 30 minutes during installation testing, and the ala...
END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (PowerG & 345MHz

TSB #: 211203 DATE: 12/03/21 END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (PowerG & 345 MHz) Affected SKU(s): Effective immediately the following IQ Panel 2 Plus part numbers are no longer available. All current orders are subject to allocation and orders received on or after December 3rd, 20...
IQ PANEL 2 & 2 PLUS - 2.4.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

**TSB #:**191028 **DATE:**10/28/19 **RE:**IQ PANEL 2 & 2 PLUS - 2.4.1 SOFTWARE UPDATERELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements Fixed an issue where the new IQ Remote (QW9104-840) could continue to sound Entry Beeps for a short period of time after disarming fr...
END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (PowerG & 433MHz)

TSB #: 211230 DATE: 12/30/21 END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (PowerG & 433 MHz) Affected SKU(s): Effective immediately the following IQ Panel 2 Plus part numbers are no longer available. All current orders are subject to allocation and orders received on or after December 30th, 2...
IQ PANEL 2 & 2 PLUS - 2.4.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

**TSB #:**191111 **DATE:**11/11/19 **RE:**IQ PANEL 2 & 2 PLUS - 2.4.2 SOFTWARE UPDATERELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements Fixed an issue where the new IQ Remote (QW9104-840) could continue to sound Entry Beeps for a short period of time after disarming fr...
IQ PANEL 2 & 2 PLUS - 2.5.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

**TSB #:**200226 **DATE:**02/26/20 **RE:**IQ PANEL 2 & 2 PLUS - 2.5.0 SOFTWARE UPDATERELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: Added a new Sensor Group (53) and Sensor Type (High Temperature) for use with environmental temperature sensors like the IQ Temp (QS5515-8...
NOTICE REGARDING IQ MOTION WALK TEST & BATTERY LIFE

**TSB #:**200331 **DATE:**03/31/20 RE:NOTICE REGARDING IQ MOTION WALK TEST & BATTERY LIFEOverview: Certain IQ Motion Detectors (QS1231-840) were loaded with incorrect firmware such that the detector will stay in walk test mode (LED on the front will light up with each trip) and will not go in...
IQ PANEL 2 & 2 PLUS - 2.5.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

**TSB #:**200413 **DATE:**05/04/20 **RE:**IQ PANEL 2 & 2 PLUS - 2.5.2 SOFTWARE UPDATERELEASE NOTES & UPDATE INSTRUCTIONS - REVISED Release Notes: Qolsys Fixes/Improvements: • Improved filtering for low battery alerts when using an IQ Hardwire 16Alarm.com Fixes/Improvements: Updates to br...
POWERG FIRMWARE 81.18 & PG9975 EARLY LOW BATTERY

TSB #: 220229 DATE: 02/29/22 POWERG FIRMWARE 81.18 & PG9975 EARLY LOW BATTERY Overview: We recently discovered an issue between IQ Panel 2 & IQ Panel 4 systems that are running PowerG Radio Firmware Version 81.18 and PG9975 door/window sensors, that causes an early low battery condition...
IQ PANEL 2 & 2 PLUS - 2.6.3 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 220110 DATE: 01/10/22 IQ PANEL 2 & 2 PLUS - 2.6.3 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Optimized implementation of 6 digit users codes for Third Party Integrations that was launched in 2.6.2 • Control4 customers are encouraged ...
IQ HUB - 3.0.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 211027 DATE: 10/27/21 IQ HUB- 3.0.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Local Dealer branding (Logo, Help Videos & On-Screen Billboard) can now be loaded directly to the Panel via the built-in access point from any mobile device. Th...
END OF LIFE NOTIFICATION - IQ2 REMOTE TOUCHSCREEN FOR THE IQ PANEL

TSB #: 170124 DATE: 01/24/17 RE: END OF LIFE NOTIFICATION - IQ2 REMOTE TOUCHSCREEN FOR THE IQ PANEL (1st Generation) Affected SKU(s): Effective immediately, Qolsys is announcing the manufacture discontinue and End of Life (EOL) of the following products: - IQ2 Remote Touchscreen. Part Number: Q...
END OF LIFE NOTIFICATION - IQ PANEL (1st Generation)

TSB #: 170526 DATE: 05/26/17 RE: END OF LIFE NOTIFICATION - IQ PANEL (1st Generation) Affected SKU(s): Effective immediately, Qolsys is announcing the manufacture discontinue and End of Life (EOL) of the IQ Panel (1st Generation). The following part numbers are affected: - IQ Panel (Verizon) -...
END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (PowerG & 319.5MHz)

TSB #: 211022 DATE: 10/22/21 RE: END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (PowerG & 319.5 MHz) Affected SKU(s): Effective immediately the following IQ Panel 2 Plus part numbers are no longer available. All current orders are subject to allocation and orders received on or after October 22...
END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (PowerG & 345MHz)

TSB #: 211203 DATE: 12/03/21 RE: END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (PowerG & 345 MHz) Affected SKU(s): Effective immediately the following IQ Panel 2 Plus part numbers are no longer available. All current orders are subject to allocation and orders received on or after December 3rd,...
END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (PowerG & 433MHz)

TSB #: 211230 DATE: 12/30/21 RE: END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (PowerG & 433 MHz) Affected SKU(s): Effective immediately the following IQ Panel 2 Plus part numbers are no longer available. All current orders are subject to allocation and orders received on or after December 30t...
END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (Telus SKUs)

TSB #: 220314 DATE: 03/14/22 RE: END OF LIFE NOTIFICATION - IQ PANEL 2 PLUS (Telus SKUs) Affected SKU(s): Effective immediately the following IQ Panel 2 Plus part numbers are no longer available. All current orders are subject to allocation and orders received on or after March 14th, 2022 shoul...
IQ2 1.4 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 060415 DATE: 06/04/15 RE: IQ2 1.4 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: For existing IQ2’s running 1.2 software that update over-the-air to 1.4 software, the following release notes apply: 1) Added Silent Arming 2) Added Home Control For new IQ2’s shippi...
IQ2 1.5 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 112415 DATE: 11/24/15 RE: IQ2 1.5 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: 1) Completely redesigned the user interface to closely match the main IQ Panel 1) Weather icon with today’s weather 2) Ability to touch the yellow status bar to see open/tampe...
IQ2 1.6.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 110416 DATE: 11/04/16 RE: IQ2 1.6.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Added “Night Settings” app for users to customize screen display sleep and wake-up times. • Added brightness controls to IQ2 “Apps” page Fixes/Improvements: • Imp...
IQ4 HUB NOW WIDELY AVAILABLE - REPLACES PREVIOUS VERSION IQ HUB (GEN1)

TSB #: 230207 DATE: 02/07/23 RE: IQ4 HUB NOW WIDELY AVAILABLE - REPLACES PREVIOUS VERSION IQ HUB (GEN1) Affected SKU(s): Effective immediately the following IQ HUB (GEN1) part numbers are no longer available in the U.S. and Canada. All current orders are subject to allocation and orders receive...
IQ Hardwire Power G (PGXWLSHW8) - Firmware Update

Below is a step-by-step guide to upgrading the firmware on the PGXWLSHW8. Version 1.00 PGXWLSHW8 units must be updated to version 1.10 in order to support the ability to add hardwired HS2LCD N and HS2ICN N keypads. Future firmware updates should follow the same overall procedure as described in t...
IQ HUB - 3.0.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTION

TSB #: 220329 DATE: 03/29/22 RE: IQ HUB- 3.0.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Fixed an issue where in some cases the system would not automatically power back on after AC power is restored following a critical low battery shutdown e...
IQ HUB - 3.1.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 221114 DATE: 11/14/22 RE: IQ HUB- 3.1.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Support for the all new IQ WiFi 6: Smarter Wi-Fi, purpose built for Pros. • Fully integrated with Alarm.com and IQ Panel for easy set up and remote management t...
IQ PANEL 1.3.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 031014 DATE: 3/10/14 RE: IQ PANEL 1.3.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: 1- Various bug fixes 2- Real time reporting of cellular signal strength and connection now available in ‘About‘ settings. 3- Panel Camera functions temporarily disabled for stab...
IQ PANEL 1.3.4 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 052914 DATE: 5/29/14 RE: IQ PANEL 1.3.4 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: 1- Panel Camera: Disarm Photos feature enabled 2- Loss of Supervisory Signals: Default value changed to 24 hours 3- Various bug fixes and improvements Update Instructions: Not...
IQ PANEL 1.4.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 090814 DATE: 9/08/14 RE: IQ PANEL 1.4.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: 1- All new user interface with refreshed colors and new icons for a more consistent experience with the Alarm.com suite of apps 2- Alarm Photos 3- Major Z-Wave Enhancements • Ad...
IQ PANEL 1.4.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 123014 DATE: 12/30/14 RE: IQ PANEL 1.4.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: 1- Support for new Sensor Types • Doorbell • Shock • Multi-Function Door/Window • Multi-Function Smoke Detector 2- Z-Wave Improvements • Increased Z-Wave Light limit from 18 to...
IQ PANEL 1.4.3 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 060115 DATE: 06/01/15 RE: IQ PANEL 1.4.3 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: 1) Added support for new Z-Wave devices 1) IQ Siren - QZ2300-840 2) IQ Light Bulb - QZ2110-840 3) New Alarm.com Thermostat - ADC-T2000 4) Aeotec Siren - ZW080-A17 2) Dual-Path ...
IQ PANEL 1.5.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 112315 DATE: 11/23/15 RE: IQ PANEL 1.5.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: 1) Added support for new Z-Wave devices 1) Qolsys IQ Outlet - QZ2130-840 2) Qolsys IQ Dimmer - QZ2140-840 3) Aeotec Heavy Duty Smart Switch - ZW078-ZWUS 4) Aeotec Smart Switch ...
IQ PANEL 1.5.3 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 022916 DATE: 02/29/16 RE: IQ PANEL 1.5.3 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: 1) Added support for remote Wi-Fi management via Alarm.com AirFX. You now have the ability to remotely connect an IQ Panel to any network the panel can see. 2) Improvements to ...
IQ PANEL 1.6.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 061316 DATE: 06/13/16 RE: IQ PANEL 1.6.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Disarm Photos from the panel camera now push to Alarm.com! Receive Disarm Photos in text, email and push notifications as well as in the online photo gallery. ...
IQ PANEL 1.6.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 110316 DATE: 11/3/16 RE: IQ PANEL 1.6.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Includes 1.6.1 features and improvements. If updating directly from 1.5.3 please see also 1.6.1 release notes • Weekly & Monthly “Communication Test” settin...
IQ PANEL 2 - 2.0.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 170306 DATE: 3/6/17 RE: IQ PANEL 2 - 2.0.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Added a change to more accurately determine and display the Cell Signal Strength (“bars”) • Fixed two-way Central Station voice calls on AT&T panel...
IQ PANEL 2 - 2.0.3 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 170612 DATE: 6/12/17 RE: IQ PANEL 2 - 2.0.3 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Auto Learn Sensor now automatically detects the “Sensor Type” for most sensors based on the unique DL Code of each sensor • Added Alarm Videos. Panel now ta...
IQ PANEL 2 - 2.0.4 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 170801 DATE: 8/1/17 RE: IQ PANEL 2 - 2.0.4 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • New software added to support the soft launch of the all new IQ Remote secondary keypad (QW9102-840) • Two Way Voice for Verizon LTE (VoLTE) now supported by...
IQ PANEL 2 - 2.0.5 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 170925 DATE: 9/25/17 RE: IQ PANEL 2 - 2.0.5 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • “Advanced Sensor Test” for panels with RF PIC VERSION 10.2.15-G1. This new tool graphs the RF sensor signal strength and shows actual dBm from a particular ...
IQ PANEL 2 - 2.0.6 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 171030 DATE: 10/30/17 RE: IQ PANEL 2 - 2.0.6 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • “Advanced Sensor Test” for panels with RF PIC VERSION 10.2.15-G1. This new tool graphs the RF sensor signal strength and shows actual dBm from a particular...
IQ PANEL 2 - 2.1.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 180219 DATE: 02/19/18 RE: IQ PANEL 2 - 2.1.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • IQ Remote (QW9102-840) — 7” secondary keypad now fully supported: • Full access to security & automation (lights, locks, thermostats & garage doors...
IQ PANEL 2 - 2.1.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 180501 DATE: 05/01/18 RE: IQ PANEL 2 - 2.1.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Automatic communication tests now report as an E602. Manual communication tests report as an E601 • Fixed an issue where the panel could report cellu...
IQ PANEL 2, 2+ & 4 COMPATIBILITY NOTICE WITH IQ REMOTE (QW9104-840)

TSB #: 220928 DATE: 09/28/22 RE: IQ PANEL 2, 2+ & 4 COMPATIBILITY NOTICE WITH IQ REMOTE (QW9104-840) Overview: When utilizing IQ Remotes (QW9104-840) with Serial Numbers QW04A2218 and higher (2219, 2222, 2228, etc.) on an IQ Panel 2/2+, please ensure that the primary panel is updated to 2.6...
IQ PANEL 2 & 2 PLUS - 2.5.5 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 210315 DATE: 03/15/21 RE: IQ PANEL 2 & 2 PLUS - 2.5.5 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • All the features and improvements from 2.5.4: https://dealers.qolsys.com/wp-content/uploads/2020/12/ TSB-201217-254-Update.pdf • Plus th...
IQ PANEL 2 & 2 PLUS - 2.6.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 210419 DATE: 04/19/21 RE: IQ PANEL 2 & 2 PLUS - 2.6.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Support for the soon to be released IQ WiFi mesh router. Setup, control and configure the router directly from the Panel screen • Added suppor...
IQ PANEL 2 & 2 PLUS - 2.6.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 210706 DATE: 07/06/21 RE: IQ PANEL 2 & 2 PLUS - 2.6.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Added a new motion detector Sensor Group (45) - Away/Stay Instant Non Follower • Re-introduced SD Card upgrades with auto-push of “Firmware2” ...
IQ PANEL 2 & 2 PLUS - 2.6.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 211018 DATE: 10/18/21 RE: IQ PANEL 2 & 2 PLUS - 2.6.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Fixed an issue in 2.6.1 related to S2 versions of Linear Garage Door Openers. See TSB 210927 for additional detail: https://dealers.qols...
IQ PANEL 2 & 2 PLUS - 2.6.3 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 220110 DATE: 01/10/22 RE: IQ PANEL 2 & 2 PLUS - 2.6.3 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Optimized implementation of 6 digit users codes for Third Party Integrations that was launched in 2.6.2 • Control4 customers are encoura...
IQ PANEL 2 & 2 PLUS - 2.7.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 220411 DATE: 04/11/22 RE: IQ PANEL 2 & 2 PLUS - 2.7.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Support for PGxWLSHW8 & PGxHRDW8 PowerG Wired to Wireless Module firmware version 1.2. This will allow for connection of up to four (4) HS...
IQ PANEL 2 & 2 PLUS - 2.7.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 220617 DATE: 06/17/22 RE: IQ PANEL 2 & 2 PLUS - 2.7.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Fixed an issue where sometimes the cell connectivity path isn’t re-established after a panel software upgrade. • Addressed a use case wh...
IQ PANEL 2 & 2 PLUS - 2.7.2 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 221024 DATE: 10/24/22 RE: IQ PANEL 2 & 2 PLUS - 2.7.2 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Fixed an issue where the panel could report a false AC status • Spanish / Portuguese / Turkish language improvements • Corrected an issu...
IQ PANEL 2 - AT&T 3G SUNSET - FIRMWARE UPDATE NEEDED

TSB #: 211210 DATE: 12/10/21 RE: IQ PANEL 2 - AT&T 3G SUNSET - FIRMWARE UPDATE NEEDED Immediate Action Required Early AT&T panels used a provisional VoLTE firmware version which later changed when VoLTE was fully released, and immediate action is required to keep these Panels online bef...
IQ PANEL 4 - 4.0.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 211028 DATE: 10/28/21 RE: IQ PANEL 4 - 4.0.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Local Dealer branding (Logo, Help Videos & On-Screen Billboard) can now be loaded directly to the Panel via the built-in access point from any mobile d...
IQ PANEL 4 - 4.1.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 220228 DATE: 02/28/22 RE: IQ PANEL 4 - 4.1.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Support for PGxWLSHW8 & PGxHRDW8 PowerG Wired to Wireless Module firmware version 1.2. This will allow for connection of up to four (4) HSM2108 zone ex...
IQ PANEL 4 - 4.1.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 220524 DATE: 05/24/22 RE: IQ PANEL 4 - 4.1.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • 4.1.1 contains a critical bug fix relating to panel cellular connectivity. This critical bug fix will be pushed automatically to all IQ4 accounts. • ...
IQ PANEL 4 - 4.2.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 220815 DATE: 08/15/22 RE: IQ PANEL 4 - 4.2.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Support for the all new IQ WiFi 6: Smarter Wi-Fi, purpose built for Pros. • Fully integrated with Alarm.com and IQ Panel for easy set up and remote man...
IQ PANEL 4 - 4.2.0 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 220815 DATE: 08/15/22 RE: IQ PANEL 4 - 4.2.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Support for the all new IQ WiFi 6: Smarter Wi-Fi, purpose built for Pros. • Fully integrated with Alarm.com and IQ Panel for easy set up and remote manage...
IQ PANEL 4/IQ4 HUB - 4.2.1 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 221017 DATE: 10/17/22 RE: IQ PANEL 4/IQ4 HUB - 4.2.1 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: Fixes/Improvements: • Corrected an issue where a small number of IQ Panel 4’s experienced a false panel overheating shutdown event caused by an inaccurate panel ba...
IQ PANEL 4/IQ4 HUB/IQ4 NS - 4.4.0 SOFTWARE UPDATE

TSB #: 230918 DATE: 09/18/23 RE: IQ PANEL 4/IQ4 HUB/IQ4 NS - 4.4.0 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: New Features: • Added support for all new PowerG Automation Devices! • IQ Lock - PG • IQ Dimmer - PG • IQ Switch - PG • IQ Socket - PG •...
IQ PANEL 4 NOT POWERING UP OUT OF BOX

TSB #: 221026 DATE: 10/26/22 RE: IQ PANEL 4 NOT POWERING UP OUT OF BOX Overview: In some cases, an IQ Panel 4 may not boot up after applying power if the panel is in a low or discharged battery condition due to the panel battery discharging for an extended period after being manufactured. Pleas...
IQ PANEL BATTERY REPLACEMENT REMINDER

TSB #: 102116 DATE: 10/21/2016 RE: IQ PANEL BATTERY REPLACEMENT REMINDER Overview: As a reminder, the IQ Panel includes a modern Lithium-ion battery for backup power. All battery types (including Lithium-ion) generally require periodic replacement. Proper care must be followed when replacing an...
IQ PANEL & IQ2 - 1.6.3 SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 071717 DATE: 7/17/17 RE: IQ PANEL & IQ2 - 1.6.3 SOFTWARE UPDATE RELEASE NOTES & UPDATE INSTRUCTIONS Release Notes: IQ Panel Fixes/Improvements: • Fixed issue causing the system to go into alarm immediately following periodic file system maintenance and automatic reboot • Fixed i...
IQ PRO - 4.2.3n SOFTWARE UPDATE - RELEASE NOTES AND INSTRUCTIONS

TSB #: 230905 DATE: 09/05/23 RE: IQ PRO - 4.2.3n SOFTWARE UPDATE - RELEASE NOTES & INSTRUCTIONS Release Notes: New Features: Corrected an issue where in certain scenarios wired motion sensors did not show open on the keypad. Update Instructions: Compatibility Note: Your IQ Pro must be on...
IQ PRO SOFT LAUNCH (4.2.0n)

TSB #: 220727 DATE: 07/27/22 RE: IQ PRO SOFT LAUNCH (4.2.0n) Overview: We are pleased to introduce IQ Pro, the new hybrid panel combining the IQ Platform, PowerSeries Neo and years of experiences that Johnson Controls has in the hybrid security market. IQ Pro addresses the needs of commercial, ...
NOTICE REGARDING 2.5.4 & 2.5.5 Z-WAVE BEHAVIOR

TSB #: 210511 DATE: 05/11/21 RE: NOTICE REGARDING 2.5.4 & 2.5.5 Z-WAVE BEHAVIOR Overview: An issue was recently discovered in software versions 2.5.4 & 2.5.5 where, on rare occasions, initial commands to paired Z-Wave devices may buffer and begin repeatedly sending the same command to t...
NOTICE REGARDING 2.7.0 KNOWN LIMITATIONS

TSB #: 220510 DATE: 05/10/22 RE: NOTICE REGARDING 2.7.0 KNOWN LIMITATIONS Overview: The following limitations have been identified on IQ Panel 2/2+ panels running 2.7.0 software: - When utilizing the IQ Hardwire PowerG (PGxWLSHW8/PGxHRDW8) module AND a zone expander (HSM2108): - An input mode s...
NOTICE REGARDING ENTRY/EXIT DOORS WITH TRANSLATORS AND NON-QOLSYS SENSORS

BULLETIN #: 030114 DATE: 3/1/2014 RE: NOTICE REGARDING ENTRY/EXIT DOORS W/TRANSLATORS AND NON-QOLSYS SENSORS Overview: Under conditions where a contact may experience rapid open/close signaling, either reporting to the IQ Panel via a Translator (all types) or with a non-Qolsys 319.5 MHz wireles...
NOTICE REGARDING FALSE TAMPER EVENTS ON IQ HARDWIRE 16-F

TSB #: 210708 DATE: 07/08/21 RE: NOTICE REGARDING FALSE TAMPER EVENTS ON IQ HARDWIRE 16-F Overview: We have recently discovered that a batch of IQ Hardwire 16-F’s (QS7133-840 & QS7134-840) may under certain conditions generate random false tamper/tamper restore events on zones wired to the ...
NOTICE REGARDING IMAGE SENSOR DAUGHTER CARDS

TSB #: 211108 DATE: 11/08/21 RE: NOTICE REGARDING IMAGE SENSOR DAUGHTER CARDS Overview: We have recently discovered that a batch of IQ Card-IS (QC003-840) have incorrect firmware loaded and will not allow Image Sensors to be learned into the system. Corrective Action: Proactive efforts are be...
NOTICE REGARDING IQ2 PANELS THAT SHIPPED WITH INVALID SOFTWARE

BULLETIN #: 08182015 DATE: 8/18/2015 RE: NOTICE REGARDING IQ2 PANELS THAT SHIPPED WITH INVALID SOFTWARE Overview: Some IQ2 Secondary Tablets that shipped between 5/25/15 - 8/7/15 were pre-loaded with invalid software causing them to not function properly. Affected Qolsys SKU’s: - IQ2 Secondar...
NOTICE REGARDING IQ PANEL 2+ FIRMWARE ISSUE

TSB #: 210308 DATE: 03/08/21 RE: NOTICE REGARDING IQ PANEL 2+ FIRMWARE ISSUE Overview: A critical firmware issue affecting a batch of Qolsys IQ Panel 2+ systems has recently been discovered. This issue may cause affected units to automatically reboot in certain cases. Corrective Action: A fir...
NOTICE REGARDING LINEAR GD00Z-6, 7 & 8 Z-WAVE GDO INCOMPATIBILITY - REVISED

TSB #: 210927 DATE: 09/27/21 RE: NOTICE REGARDING LINEAR GD00Z-6, 7 & 8 Z-WAVE GARAGE DOOR OPENER INCOMPATIBILITY - REVISED Overview: An issue was recently discovered in IQ Panel 2 software version 2.6.1, IQ Hub software version 3.0.0 and IQ Panel 4 software 4.0.0 where under limited condit...
NOTICE REGARDING POTENTIAL MOTION DETECTOR FALSE ALARMS

TSB #: 180713 DATE: 07/13/18 RE: NOTICE REGARDING POTENTIAL MOTION DETECTOR FALSE ALARMS Overview: Qolsys S-Line Motion Detectors (QS1230-840) shipped after May 18th, 2018, date codes 1820-1825, may generate an increased false alarm rate. The issue manifests itself in that some motion detectors...
NOTICE REGARDING PROGRAMMING WITH HARDWIRED EXPANSION MODULES HSM2108

BULLETIN #: 220908 DATE: 9/8/2022 RE: HARDWIRED EXPANSION MODULES, PROGRAMMING NEEDED Overview: A small quantity of HSM2108, HSM2108VIS and HSM2108 CCC hardwired expansion modules manufactured after February 1 2022, may not have the necessary programming. Affected units need to be replaced or r...
NOTICE REGARDING SRF SENSORS ON IQ PANEL 2 AFTER AC POWER FAILURE

TSB #: 210705 DATE: 07/05/21 RE: NOTICE REGARDING SRF SENSORS ON IQ PANEL 2 AFTER AC POWER FAILURE Overview: We recently discovered that under certain conditions SRF sensors (319MHz, 345MHz, 433MHz) may not report to the IQ Panel 2 correctly. For IQ Panel 2’s that have performed an SRF sensor ...
POWER DOWN FOR LEGACY PANELS WITH SYSTEM PIC VERSION 76_12

TSB #: 070615 DATE: 07/06/15 RE: POWER DOWN FOR LEGACY PANELS WITH SOFTWARE VERSION 1.4.3 AND SYSTEM PIC VERSION 76_12 Issue Scope: This TSB only affects panels manufactured in 2013 using System Pic Version 76_12 AND running software version 1.4.3: - The date of manufacture can be found using ...
POWERG FIRMWARE 81.18 & PG9975 EARLY LOW BATTERY

TSB #: 220229 DATE: 02/29/22 RE: POWERG FIRMWARE 81.18 & PG9975 EARLY LOW BATTERY Overview: We recently discovered an issue between IQ Panel 2 & IQ Panel 4 systems that are running PowerG Radio Firmware Version 81.18 and PG9975 door/window sensors, that causes an early low battery condi...
SENSOR MALFUNCTION AFTER UPDATING TO 1.4.2 SOFTWARE

TSB #: 011215 DATE: 01/12/15 RE: SENSOR MALFUNCTION AFTER UPDATING TO 1.4.2 SOFTWARE Overview: In rare instances, after updating to the 1.4.2 software, the IQ Panel may stop responding to 319.5 RF sensor activity. If not addressed all RF sensors will go into “malfunction” at the end of the prog...