TSB #: 230627
DATE: 06/27/23
RE: IQ REMOTE POWERG - SOFTWARE UPDATE BEST PRACTICES
Please note: Check all IQ Remote PowerG (IQR-PG) secondary touchscreens to see if a software update is needed when first
powered up.
Minimum Software Requirements:
IQ Panel 4 and IQ4 Hub - v4.3.0
IQ Pro – v4.2.1n
Do this first:
• Update the primary panel to the minimum software listed above first
• Connect the IQR-PG to Wi-Fi (if available*) or the panels built in access point
• Pair the IQR-PG to the primary panel via Wi-Fi and it will immediately download the required image
• If the IQR-PG is going to be paired via Wi-Fi no further action is required.
If the IQR-PG is going to be paired via PowerG:
• After the above steps are completed when the software is downloaded and the remote has rebooted
• Delete the IQR-PG as a Wi-Fi device
• Pair the IQR-PG as a PowerG Device
**If there is no Wi-Fi available to connect IQR-PG:*
• Pair the IQR-PG via PowerG and ensure it is within ~ 20 feet of the panels built in access point
• On the IQ Remote-PG, swipe down the status/settings bar
• Press Settings
• Enter Installer/Dealer code
• Press “IQ Remote PG Upgrade”
• Ensure the device receives its software update
NOTE: If the IQR-PG is not connected to Wi-Fi – the IQR-PG must be in range of the panels built in access point to receive
updates – it will attempt to download its update ~24 hours after install – if it is not in range of the Panels AP – the unit will
not receive an update, the IQR-PG is designed to function on future software versions without an update – but will not
receive future features until updated.
Wherever possible always ensure that the IQR-PG is connected to Wi-Fi regardless of the pairing method chosen (Wi-Fi or
PG Paired)
Feature Comparison when
paired to the primary panel.
over PowerG vs Wi-Fi: